Privacy Policy

The CryoLab Privacy Policy

WHO ARE WE?
Our company is DMS Promotions Ltd trading as The CryoLab. We provide services relating to carrying out non-surgical cosmetic procedures in the UK.

HOW DO WE COLLECT INFORMATION ABOUT YOU?
We obtain information about you when you use our website contact form, online booking system, and through consent forms.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, email address, telephone number and other information that you consent to provide on our website contact form, consent forms and booking form.

BEFORE & AFTER IMAGES:

We will ask your permission for any before & after images, and we will always inform you before using these images for our promotional requirements. None of these images will be held on personal devices. 

HOW IS YOUR INFORMATION USED?
We may use your information to:

seek your feedback on the services we provide
notify you of relevant changes to our services
send you communications which you have requested and that may be of interest to you for legitimate business purposes
email marketing campaigns
carry out our obligations arising from any contracts or agreements entered into by you and The CryoLab.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. Zoho CRM will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with The CryoLab.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

SPECIAL DATA:
As we do collect special data to provide a safe service for our customers’ e.g. medical information, we have procedures in place that protect this data from any breaches in security. This data will also not be shared with any third party companies.

YOUR CHOICES:
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about The CryoLab products and services, then you can click to unsubscribe at the bottom of our email, or advise us when you come for your appointment.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: 

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please notify us via our website contact form.

You have the right to ask for a copy of the information The CryoLab holds about you. Please notify us via our website contact form.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

ANY QUESTIONS?
If you have a question, of any type, about The CryoLab website or privacy policy or the use to which we put information we gather, please contact us via our website contact form.

YOUR RIGHTS:

As a citizen, you have a number of rights over your personal information, including:

• The right to access the data we hold on you
• The right to correct or update this data
• The right to have the data erased, once this contract is completed, and within the set retention period, unless you renew
• The right to inform us if you feel your information is being used in an inappropriate way
• The right to receive a downloaded file of the personal information we hold
• If we are making automated decisions based on your information, or profiling you, you have the right to have an employee of (organisation name) conduct a review
• If you request that we cease to use your data, this may prevent us from providing the contracted services to you
• If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please email enquiries@thecryolab.com
• If you are not satisfied with our response, or believe we are not processing your personal data in accordance with the law, you can complain to the UK Information Commissioner’s Office.